Objective, Scope And Applicability
NJK Pharmacy Pvt Ltd as a Company respects an individual’s privacy and is committed to protecting the same. This Privacy Policy describes how we collect, use, disclose and transfer Personal Information through platforms controlled by the company viz. www.glowbynjk.com and mobile sites (the “Platforms”) of the individuals who browse or access the Platform or provide information on or through the platform, or whose information the Company otherwise collects, receives or processes in connection with the offer and sale of its products (“Products”) and ensure its compliance with applicable laws and regulations. This Policy does not apply to Personal Information collected from you offline by Company’s websites that do not link to this Policy, to the Customers of countries other than India or to third-party websites to which Platform may link.
Further, you agree and consent to receive all communications related to our services on the mobile number provided by you to the Company, even if such mobile number is registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”).
For the purpose of this Policy, the term “Personal Information” shall mean any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying you, which is submitted to and/or collected over the Platform and maintained by the Company in an accessible form.
What Personal Information Do We Collect?
The Company limits itself to collect information which is necessary to ensure accurate services and is required to process your order of the Product or provide a refund and continually improve our Products and services.
Following are the categories of Personal Information that is collected and processed by us:
Your name, e-mail and postal addresses, phone number(s), country;
Date of birth, language preference, location;
Any open data and public records such as information about you that is openly available on the Internet;
Names of people to whom purchases have been shipped including address and telephone numbers, IP addresses;
Product interest information and in certain circumstances, your opinions and individual preferences, etc.;
You may also provide us with information like financial information such as bank account or credit card or debit card or other payment instrument details, password for availing the Products at our Platform;
We may also maintain a record of your Product interests and acquire information about you from our future affiliates;
Phone numbers used to call our customer service number.
We may collect and use technical data and related information
What is the Purpose for Which the Personal Information Is Collected?
The Company may use your Personal Information to:
- Verify your identity;
- Fulfill the Product purchases and transactions;
- Communicate with you about your account and activities on the Platform;
- Sign up for our newsletter, respond to a survey or marketing communication;
- Allow us to better serve you in responding to your requests;
- To respond to reviews, comments, or other feedback provided to us;
- Administer a contest, promotion, survey or other site feature;
- Ask for ratings and reviews of the Products;
- Follow up with you after correspondence (live chat, email or phone inquiries);
- Allow you to log in with a social media account and share activities on your social media pages;
- Comply with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our terms and conditions;
- Help us learn more about your shopping preferences;
- Conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance and to help us improve your shopping experiences and Product offerings;
- Do internal research on our Customer’s demographics, interests, and behaviour to better understand and serve you;
- Provide you with exclusive offers at the Platform, tailor content, advertisements and improve the Platform and/or for internal business purposes;
- Analyze trends, track Customer’s web page movements, help identify you and your shopping cart for aggregate use;
- Determine which of the store locations containing our Products may be closest to you, provide promotional offers, and to offer Products to you;
- Establish, exercise or defend legal rights in connection with legal proceedings (including any prospective legal proceedings) and seek professional or legal advice in relation to such legal proceedings; and
- Comply with any applicable law, regulation, legal process or enforceable governmental request.
The legal basis on which we collect your Personal Information:
Compliance with a Legal Obligation : for certain types of processing it is necessary in order to allow us to comply with a legal obligation.
Performance of a Contract : some of the Personal Information processed is performed on the basis that it is necessary for the performance of our agreement with you.
Consent : Finally, in certain limited situations, we rely on your consent in order to process your Personal Information. Where we require your consent in order to collect and process certain Personal Information, we seek your consent at the time of provision and such processing will only be performed where consent is secured. You can withdraw your consent, as per this Policy where applicable, by sending an email to care@njkpharma.com .
Legitimate Interest : legitimate interests will include where we send you marketing information about our Products, communicate with you in order to serve you better.
We maintain a social media presence, such as a Facebook, Instagram, LinkedIn and a Twitter feed. You can interact with us through social media, such as by entering our contests, posting content, sharing material from our Platform, and using our social media plug-ins. When you interact with us using social media, we may receive information such as your user ID, your profile picture, photos you post, and similar information, which is often determined by your privacy settings at the relevant social media sites. We may use the information for the purposes we have described throughout this Policy. Your use of social media sites is primarily governed by the site operators’ privacy policies and terms of service, and the information you share with us and with others is largely controlled by the privacy settings you have established at those sites.
We may also collect and/or generate anonymized and aggregated information from your use of the Platform. The anonymized or aggregated information is not Personal Information since we are not able to re-identify you using any means available to us from that anonymized or aggregated information.
If you use the Platform, you are responsible for maintaining the confidentiality of your access information and password. You are responsible for restricting access to your computer, mobile device, etc., and you agree to accept responsibility for all activities that occur under your password. We cannot secure any information that you release on you own, that you request us to release or that is released through another third party to whim you have given access.
Payment Information: You may provide payment information when you use the Platform to buy our Products, including credit cards numbers, billing information using third-party intermediary PCI-DSS compliant service providers. The payment information is provided directly by you, via the Platform, into the PCI/DSS-compliant payment processing service to which the Company subscribes, and the Company does not, itself, process or store the payment information, except as stated herein. Further, these intermediaries are not permitted to store, retain, or use your billing information for any purpose except for payment processing on our behalf.
In case of our customer care support, we may record calls for quality and training purposes.
How do we Collect Your Personal Information?
We communicate with you through a variety of means and channels, including our Platform, email, phone or text messaging on your mobile phone. We collect and receive the Personal Information in the following ways:
When you submit your Personal Information on our Platform: The Company collects and stores the Personal Information that you provide while using our Platform including when you enter your Personal Information into data fields on the Platform as part of a voluntary registration process. We also collect and store your Personal Information through sponsored social media platforms, events, etc. To protect your privacy, you should not provide the Company with any information that is not specifically requested or that you do not wish to share.
Automatic collection: We automatically collect and store certain types of information whenever you interact with us. Such information includes information about your use of the Platform, your interaction with content and services available through the Platform.
Other sources: We might receive information about you from other sources, such as updated delivery and address information from third parties, which we use to correct our records and deliver your next purchase more easily.
How do We Share The Personal Information?
Only the persons authorized by us shall have access to your Personal Information. We may share your Personal Information only to those mentioned below and they are either subject to this Policy or follow practices at least as protective as those described in this Policy:
Our affiliates and third parties;
Service providers who perform services on our behalf based on our instructions
We do not rent or sell your Personal Information to any third party.
Should we plan to merge/sell all or substantially all of our business to another business entity or similar other transaction or be required by that business entity, we may transfer or disclose your Personal Information to that business entity who may collect, use or disclose such information for the purposes of evaluating the proposed transaction or for operating and managing the affairs of the acquired business or for other purposes identified in this Policy.
We may share Personal Information with our other corporate entities who may use the said information in accordance with this Policy to help detect and prevent identity theft, fraud, and other potentially illegal acts.
We may retain other companies and individuals to perform functions on our behalf consistent with this Policy..
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
Notwithstanding anything contained in this Policy, we may disclose Personal Information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to any court orders or other legal processes. We may disclose Personal Information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms and Conditions or Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our Customers or the general public.
Retention of Personal Information
We will retain your Personal Information only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements.
We also maintain appropriate and adequate administrative, technical and physical safeguards designed to protect your Personal Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Opting Out
The Platform provides an option to all the Customers to opt-out of receiving any promotional or marketing communications from us. If you do not wish to receive any promotional or marketing communications from us, you can contact us at the address provided below.
Your Choices to opt-out:
You have the following choices with how your Personal Information is used:
Opt-out options
What you need to do
Updating your Personal Information in relation to your account
You can update or correct your name, e-mail address, security questions, and other preferences by [logging into your account and clicking on the “My Account” page, calling customer care executive.
Receiving newsletters and promotional e-mails
You can click on the “unsubscribe” link at the bottom of any promotional e-mail that you receive. Alternatively, you may edit your e-mail preferences on your “My Account” page or call customer care executive to discontinue receiving any promotional materials by mail/ e-mail.
Remove content from Customer review
You can remove content that you posted on a public space, such as part of a ratings and review, by e-mailing details to care@njkpharma.com . Please note that we will endeavour and try to ensure to honour your request to remove information, however, our removal of your information does not completely erase that information from the internet viz. historical copies, or “caches,” may remain.
Withdrawal of Consent
If you have consented to the collection, use and/or disclosure of your Personal Information as identified in this Policy, you have the right to withdraw this consent at any time by writing to us at care@njkpharma.com . Provided that, notwithstanding such request, this information may be retained to comply with our legal obligations, resolve disputes and enforce our agreements.
How we Store Your Personal Information
We may store Personal Information using our own secure on-site servers or other internally hosted technology.
The third parties authorized by us do not use or have access to your Personal Information other than for cloud storage and retrieval, and the Company requires such parties to employ at least the same level of security that we use to protect your Personal Information.
Disposal of Personal Information
We will only use your Personal Information for those purposes and will make sure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.
Do we Use “Cookies”?
We may track your preferences and activities on the Platform. “Cookies” are small data files transferred to your computer’s hard-drive by a website, while using a web browser (if you allow).
By continuing the use of the Platform, you are agreeing to our use of cookies. If you do not agree to our use of cookie, you can block them in your browser setting, but you may lose some functionality on the Platform.
We use cookies to:
Understand and save Customer’s preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. You may look at your browser’s help menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won’t affect the Customer’s experience that makes your site experience more efficient and may not function properly.
However, you will still be able to place orders.
Customer Comments and Content
If you post any comments or content on our Platform, you should be aware that any information you choose to provide there may be read, collected, or used by the third parties. We are not responsible for the information you choose to submit, and we cannot guarantee that third parties have not made copies of or will not use such information in any way.
Third Party Analytics
We use third-party analytics services to evaluate your use of the Platform, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Platform and mobile and internet usage. These third parties use cookies and other technologies to help analyze and provide us the information and, in some cases, connect such information with other data held by our, or third party, environments. You consent to the processing of information about you by these analytics providers in the manner and for the purposes set out in this Policy.
At present, we work with the following analytic partners:
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for Customers. We use Google AdSense Advertising on our Platform. Google, as a third-party vendor, uses cookies to serve ads on our Platform. Google’s use of the DART cookie enables it to serve ads to our customers based on previous visits to our Platform and other sites on the Internet. The Customers may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
Remarketing with Google AdSense
Google Display Network Impression Reporting
Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding the Customer interactions with ad impressions and other ad service functions as they relate to our Platform.
The Customers can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser Add-on.
Children
Out Platform is not designed for individuals under the age of eighteen (18) and we do not knowingly collect Personal Information from anyone under the age of eighteen (18). If you are under eighteen (18) years of age, you may browse our Platform, but please do not provide your Personal Information to us. For example, you cannot register. If we become aware that we have inadvertently received Personal Information from a visitor under the age of eighteen (18) on the Platform, we will delete the information from our records.
Security
We endeavour to protect the Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the Personal Information, regardless of the format in which it is held. We use various methods to safeguard Personal Information. They include:
Physical measures: locked filing cabinets, restriction of access to offices, and alarm systems.
Technical tools: passwords and encryption, using generally industry best practices.
Organizational controls: confidentiality agreements, limiting access on a need-to-know basis, staff training and security clearances.
Online security is also a priority. We incorporate security measures such as encryption and authentication tools to protect your Personal Information from unauthorized use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store.
Further, we attempt to keep your Personal Information up-to-date, accurate in the best possible manner as it may be necessary for the purpose for which it was collected. We value the importance you attach to your Personal Information given to us and therefore we have (i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same; and (ii) enable you to review and edit the same.
We use regular Malware Scanning.
Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a customer enters, submits, or accesses their information to maintain the safety of your Personal Information.
However, we shall not be liable to any Customers for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the Customers due to the unauthorized access or misuse of the Personal Information by any third party.
Policy Review
Please note that we review and may make changes to this Policy from time to time. When changes are made, the Policy link will include a notation “Revised (date).” indicating that you should review the new terms, which will be effective immediately upon posting on this page, with an updated effective date. By accessing the Platform after any changes have been made, you signify your agreement on a prospective basis to the modified Policy and any changes contained therein.
Privacy Concerns
If you are concerned about the handling of your Personal Information, or if you have any complaints or queries related to your Personal Information or our Policy, please contact:
Mrs. B. Saraswathi
Senior HR Executive
NJK Pharmacy Private Limited.,
“NJK House”, No. 2A, 7th Main Road,
New Colony, Chromepet, Chennai – 600044
Tamil Nadu, India.
Email id – hr@njkpharma.com
Senior HR Executive
NJK Pharmacy Private Limited.,
“NJK House”, No. 2A, 7th Main Road,
New Colony, Chromepet, Chennai – 600044
Tamil Nadu, India.
Email id – hr@njkpharma.com
The Senior HR Executive is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the rules enacted under those laws.